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dc.contributor.authorWhite, Ariel R.
dc.contributor.authorTrump, Kris-Stella
dc.date.accessioned2020-11-20T23:07:18Z
dc.date.available2020-11-20T23:07:18Z
dc.date.issued2016-11
dc.identifier.issn1078-0874
dc.identifier.issn1552-8332
dc.identifier.urihttps://hdl.handle.net/1721.1/128558
dc.description.abstractLocal governments operate 311 service request lines across the United States, and the publicly available data from these lines provide a continuously measured, geographically fine-grained, and non-self-reported measure of citizens’ interactions with government. It seems a promising measure of neighborhood political participation. However, these data are empirically and theoretically different from many common citizen-level participation measures. We compare geographically aggregated 311 call data with three other measures of political and civic participation: voter turnout, political donations, and census return rates. We show that rates of 311 calls are negatively related to lower cost activities (voter turnout and census return rates), but positively related to the high-cost activity of campaign donation. We caution against interpreting 311 data as a generic measure of political engagement or participation, at least in the absence of high-quality controls for neighborhood condition. However, we argue that these data are still potentially useful for researchers, because they are by definition a measure of the service demands that neighborhoods place on city governments.en_US
dc.language.isoen
dc.publisherSAGE Publicationsen_US
dc.relation.isversionofhttp://dx.doi.org/10.1177/1078087416673202en_US
dc.rightsCreative Commons Attribution-Noncommercial-Share Alikeen_US
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/en_US
dc.sourceMIT web domainen_US
dc.titleThe Promises and Pitfalls of 311 Dataen_US
dc.typeArticleen_US
dc.identifier.citationWhite, Ariel and Kris-Stella Trump. "The Promises and Pitfalls of 311 Data." Urban Affairs Review 54, 4 (July 2018): 794-823en_US
dc.contributor.departmentMassachusetts Institute of Technology. Department of Political Scienceen_US
dc.relation.journalUrban Affairs Reviewen_US
dc.eprint.versionOriginal manuscripten_US
dc.type.urihttp://purl.org/eprint/type/JournalArticleen_US
eprint.statushttp://purl.org/eprint/status/NonPeerRevieweden_US
dc.date.updated2020-06-15T16:41:16Z
dspace.date.submission2020-06-15T16:41:19Z
mit.journal.volume54en_US
mit.journal.issue4en_US
mit.licenseOPEN_ACCESS_POLICY
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